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**Dealing With Difficult Behaviours**

$495.00

**Dealing With Difficult Behaviours**

You know that person in your workplace who makes every meeting feel like walking through a minefield? The one who seems to turn simple conversations into dramatic productions, or who can suck the energy out of a room faster than a power outage? Yeah, we've all got one. And if you're in any kind of leadership role - whether you're a team leader, supervisor, or just someone who gets stuck dealing with people issues - you've probably spent way too many sleepless nights wondering how to handle these situations without losing your mind.

Here's the thing: difficult behaviours at work aren't going anywhere. In fact, with all the stress, changes, and uncertainty in today's workplaces, they're probably getting worse. But what if I told you that most of these challenging situations follow predictable patterns? And that once you understand what's really driving someone's difficult behaviour, you can actually turn things around - sometimes dramatically.

This isn't about becoming a workplace therapist or learning to "fix" people. It's about giving you practical tools that actually work when someone's being passive-aggressive, when they're constantly negative, when they're undermining team meetings, or when they just seem determined to make everyone else's life harder. We'll cover the stuff you actually encounter - like dealing with someone who agrees to everything in meetings but never follows through, handling the colleague who turns every discussion into an argument, or managing the team member who seems to take everything personally.

What You'll Learn:

You'll figure out how to identify the real triggers behind difficult behaviours instead of just reacting to the surface drama. We'll show you how to have those tough conversations without making things worse, and how to set boundaries that actually stick. You'll learn specific techniques for de-escalating tense situations before they blow up, and how to document behaviour issues properly so you're covered if things need to escalate to HR.

We'll also tackle the emotional side of this - because let's be honest, dealing with difficult people is exhausting. You'll learn how to protect your own energy and mental health while still being effective in your role. Plus, we'll cover how to recognise when someone's behaviour might be signaling deeper issues that need professional support, and how to handle those situations appropriately.

The training includes real case studies from workplaces across Perth, so you'll see exactly how other managers and team leaders have successfully handled similar challenges. We'll practice the conversations you've been avoiding, and you'll leave with a toolkit of responses for different types of difficult behaviours.

The Bottom Line:

After this session, you won't dread those challenging interactions anymore. You'll have confidence in your ability to address difficult behaviours professionally and effectively, while maintaining your own wellbeing and keeping your team productive. Because at the end of the day, your job is hard enough without having to tip-toe around workplace drama every single day.